Yes, your Purple Max Minutes, SMS and Mobile Data are truly unlimited.
We will never throttle your Mobile Data speed with Purple Max plan. Instead, you will always have access to our best available speeds.
No, with Purple Max plan you will be free to leave whenever you like, without a termination fee, by simply giving us 30 days-notice. This applies to all our Cablenet mobile plans.
In order to avoid network congestion and to protect the quality of service provided to customers, Cablenet implements a Fair Usage Policy, which provides that the Purple Talk plan, which include unlimited local minutes and local SMS and the Purple Max plan, which include unlimited local minutes, local SMS and local Data are offered only for interpersonal communication and for private, personal use of the service. Under no circumstances is their use allowed for profit purposes or for resale of the service. Interpersonal communication in this respect refers to the standard person-to-person calls and sending of SMS from the hand of a human. Therefore, unlimited use is prohibited for multiple simultaneous calling, conference calling, re-supply, call centre usage, telemarketing, bulk messaging, application-to-person communication, continuously call forwarding, auto-dialing, machine to machine communication, Cellular Trunking Units (CTUs), or any other activity that Cablenet considers to be non standard usage or not fair. In case of breach of this condition, Cablenet has the right, upon notice of the customer to apply charges, to transfer the client to another program and/or disconnect temporarily or permanently terminate the service without any further notice.
Yes, you can use your mobile data, at no extra charge, when travelling to EU countries, Iceland, Lichtenstein, Norway, Gibraltar and Monaco, so that you can enjoy carefree communication, as if you’re still in Cyprus. However, the Purple Max plan has an EU data roaming limit of 21GB.
Yes, you can switch from any Cablenet Mobile Purple Plan to our Purple Max plan by contacting one of our Call Centre representatives or visit one of our Cablenet Stores. If you have taken advantage of the 2020 Christmas LG device offer and would like to cancel your 24 month contract, you will need to pay the contract termination fees before switching.
In instances where the APN does not appear automatically, you will have to select it as follows:
Internet settings for iPhone devices:
• On the home screen, select Settings
• Select Cellular
• Select Cellular Data Network
• Select APN
• Type cablenet
• Select Menu to save settings
Internet settings for Android devices:
• Select Apps
• Select Settings
• Select Wireless & Networks or Connections
• Select More Networks or More Settings
• Select Mobile Networks
• Select Access Point Names
• Select the Menu button
• Select New APN
• Name
• Type cablenet and select OK
Internet settings for Win 8 Phones devices:
• On the home screen, slide your finger to the left
• Select Settings
• Select mobile network
• Select add internet APN
• Type cablenet
• Select save to create the Internet APN
Of course. You can keep your existing number by following the number portability procedure.
For more information regarding number portability, as well as the required documentation, please call the Customer Service Centre on 130.
There is no charge for the transfer procedure.
You will be notified via SMS on your mobile the day before the date set for the transfer.
The new Cablenet SIM card will have to be placed in your mobile on the day and time set for the transfer in order to activate the service.
You can selectively activate Calling Line Identification Restriction (CLIR) for a call by dialling #31# before the number you wish to call. If you wish to permanently withhold your number via your device, please refer to the manufacturer’s user manual or Mobile Supplementary Services.
Confidentiality may be waived within the framework set by legislation. For more information, please call the Customer Service Centre on 130.
The Call Forwarding Service enables you to divert received calls to any phone number of your choice within Cyprus. When you activate Call Forwarding to another number, you will be charged as if you are the one making the call from your number to the one to which your call has been diverted. Mobile telephony networks do not provide the ability to forward SMS or MMS messages.
To activate the Call Forwarding Service, please refer to the manufacturer’s user manual or Mobile Supplementary Services.
Cablenet’s mobile network allows calls to 900 numbers by default. In order to block calls or unblock calls to 900 numbers from your mobile service, please call the Customer Service Center οn 130.
Please contact our Customer Service Centre on 130 so that we can check coverage in your area.
When you can’t make any calls, the most likely reason is that outgoing calls from your mobile have been blocked, either through your device or due to an outstanding balance.
For more information, please call the Customer Service Centre on 130.
Your mobile’s signal strength is directly affected by the distance between you and the tower transmitting the signal. As the distance between you and the tower increases, the signal strength will weaken until you connect to another signal-transmitting tower which is closer to your location.
You can proceed in filing a complaint at a Police Station and, subsequently, with confirmation of your complaint, visit a Cablenet store where, upon submitting your complaint, you will be asked to complete the nuisance call form in order to initiate an investigation.
To activate the Missed Call Notification service:
Send SMS to 8844 with keyword MCN ON.
The service will be activated automatically, and you will receive an SMS confirmation that it has been activated
For any further information, please click here.
If you can’t send SMS messages from your mobile, check SMS settings on your device and ensure that the number of the message centre is +35794066666.
Cablenet’s mobile telephony network does not currently offer an MMS service.
The SIM card is available in three sizes: SIM, MicroSIM και NanoSIM.
Cablenet’s mobile telephony network does not currently offer a ‘twinSIM’ service.
PIN & PUK information is available on the reverse side of the SIM card. If you have lost this information, please call the Customer Service Centre on 130 so that we can give you the PUK and you may subsequently set your new PIN. The information can only be given to the owner of the SIM card.
The network speed you will have with your mobile service is 4G.
If you are overseas, you may contact the Customer Service Centre on +357 22255130.
All Cablenet Mobile subscribers can enjoy low roaming charges for voice calls, sending of SMS and data transfer, provided that they connect to one of the networks with which our company collaborates. For any calls made or received, you will be charged according to the billing zone of the country in which you are located and the network to which you are connected.
The IMEI number is printed under your device’s battery and on the device’s packaging. It will also appear on your screen when you dial *#06#. We suggest you write down your device’s IMEI number because you will need it if you lose your mobile.
Each SIM card has a unique international identification number. This is the ICCID number and it is printed on each SIM card.
Yes, all Cablenet mobile plans are subject to a default Credit Limit. Your Credit Limit is set at €50 and is consumed whenever you may use your mobile line for any “out-of-bundle” services. Out-of-bundle consumption includes additional minutes or SMS beyond your inclusive credits, calls to international destinations, roaming usage not covered by the RLAH rules (see Roam Like at Home), and usage of local premium services and calls to special numbers. For more information call 130.
Yes, if the default spending limit is depleted and you would like to boost your default spend limit by €20 for an additional 30 days, you can do so by sending an SMS to 8844 with the code CL20. If you would like to increase it by more than €20 please call 130.
